Complaints Policy
We are committed to high quality legal advice and client care. If there is any aspect of our service with which you are not happy please contact our complaints handling partner, Farhad Ahmed In order for us to understand your complaint fully it would be preferable for you to put your complaint in writing to this office or by email to farhad@fasolicitors.com Please note that you can request a copy of our complaints procedure at any time.
Please let us know if you have any special needs in relation to language or arising from a disability (e.g. large print).
We have eight weeks to consider a complaint. If we have not resolved it within that time you may complain to the Legal Ombudsman. We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving our final response to your complaint
and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information about the Legal Ombudsman contact:
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
The Solicitors Regulation Authority If your concern relates to our conduct, you may wish to make a complaint to the Solicitors Regulation Authority. You can contact the Solicitors Regulation Authority: • By post at SRA Report, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47; • By telephone: 0370 606 2555; and • By email: reports@sra.org.uk